Lula Bula Buying with confidence

Welcome to Lula Bula...we are passionate about creating the most perfect accessories for absolutely every special occasion and offering customer service that is second to none to make your on-line shopping experience with us a fabulous one:

If you have any questions at all - We are happy to help you both before and after your purchase - we pride ourselves on our prompt, friendly service - if you have any questions at all about any aspect of ordering your gift or accessories, if you need to discuss delivery timescale, would like some help choosing the perfect gift, or would like to discuss some design ideas please do get in touch with us - we want you to be confident that you are choosing the perfect gift or accessories and we are here to help you...

Please feel free to contact us:

By email: sales@lovelulabula.com

By Phone: 01344 560525

Delivery & dispatch times: Our usual dispatch time is 1 - 2 working days for jewellery orders - if your order is urgent please do let us know and we will do our best to dispatch it quickly for you. Unfortunately due to the nature of our designs we cannot offer next day delivery. We can arrange for urgent delivery after dispatch by Royal Mail Special Delivery.

Prices (GBP):

We are a UK business and all of our prices are shown in GBP. For International orders please check the currency conversion for the day of purchase as your bank will convert payment of your order into your local currency.

We include beautiful little extras with every gift free of charge:

All of our jewellery gifts are beautifully gift packaged wrapped in tissue paper inside our signature ‘Lula Bula’ boxes and hand tied with ribbon and come with a free handcrafted card which has a sterling silver and crystal charm attached (worth £8.99) as a free gift, with beautiful wrapping paper. We can also send orders straight out to the person that you've chosen the gift/s for beautifully gift wrapped and with a printed message inside the card - all at no extra charge.

Lula Bula - Excellent designer products and exemplory customer service - what to expect from us:

We treat EVERY order as a priority so that you can be assured you will receive a perfect product as quickly as possible! We will always do our best to make sure that your shopping experience when purchasing any items from our website is absolutely faultless - from the time of ordering until the time that your order is delivered. If there is anything that we can help you with at any stage we are happy to do so.

We hope that you will agree with our customers; that we have the perfect products and offer a customer service that is second to none, here are some emails that we've received...

Customer comments:

just thought would drop you a line to thank you for the quick turn around of this item and also how pleased I was with the necklace to see my 8 year old Grand daughters face when she opened it and saw the personalised message engraved on the heart was lovely .once again thank you for your effort in making sure this gift was received in time and I look forward to shopping with you in the future. Carolyn

WOW thank you ever so much for the fantastic service and beautiful presentation and design of the gifts . They are exceptional value for money and the personalisation of the gifts is beautiful. Many thanks for all your help I will definately use your service again - Mary

Hi Sonia,

I received the circlet today and I just had to write to thank you for it, it is perfect and we are delighted with it, it is exactly what I wanted and my daughter is made up with the necklace and prayer book, it is a lovely touch. I wish all internet shopping was as good as this!!!

Again, many thanks

Mary -Ireland

I just wanted to let you know that my friend absolutely loved her 40th birthday necklace, she was blown away by it's beauty, and the way it was all presented in the little box, and the birthday card with her name on it too, and the little message in the lid of the box, she was almost in tears when thanking me for such a beautiful gift, and I had great pleasure in telling her how fantastic you were in helping me with the Sapphire crystal, she is very impressed, so I just wanted to let you know, and to say thank you to you once again, one of my nieces will be 18 in November, so I know where I will be coming for her present. If only all companies were as caring and fantastic as yours.

Maureen - Wales

Dear Lula Bula

Thank you for the bracelet - another very happy customer and receipient - nice to be able to give something that is so lovely and unique a present to treasure, also the attention to detail with the box, wrapping and card.

Thank you again.

Julie

I would just like to say how happy i am with my purchase. I think the service has been excellent- friendly and good value for money. I will definately shop with again for the next special occasion.

Many thanks

Gemma

'Lula Bula do it again!!! Second time I have used your company at short notice and you've come up trumps for me. Remembered how prompt you were in sending me my daughters Confirmation gift and sure enough ordered Monday night and you got it here for today (Thursday) in time for the party this evening - at what I consider a small cost. The presentation again was perfect and I knew I wouldn't have to worry about wrapping paper or a card as it was all included. As I said before it's these special touches that make your company stand out. A big, big thank you.' Nicola

Dear Lula Bula

I would just like to thank you for the 21st birthday bracelet that I had ordered for my friends birthday. I was impressed with the quick delivery and found the customer service outstanding. Emails were sent regulary to keep me up to date and the date and time of arrival was spot on.
The gift itself was beautiful and the little extras really made the gift that extra bit special. I can't wait to give this to my friend, I feel her reaction will be the same as mine.

Thanks again

Impressed customer, Lisa

Yorkshire

Dear Lula Bula,

I just wanted to drop you an email to say, yet again, how pleased my daughter was with her 21st Birthday pendant. She received many large and expensive presents, but said, she did not wish to offend me, but the best present she received was the necklace from her brother. It was made extra special by the personalised card too.Thank you so much for your excellent service and personalised extra special gifts.

Best wishes - Patricia

Thank you soooo much for sending the order through promptly. I'm really pleased with the product, the speed and all the lovely little touches you add makes it perfect!! Can't wait to give it to my friend.Thanks alot for your excellent customer service,beautiful craftsmanship and for making it all so easy!! I will be recommending you to everyone I know!! And I'll definitely be coming back to shop with LulaBula (also LOVE the name!!).

Huge thanks again

Jennie

I recieved my ordet today and am so so pleased i couldnt of asked for a better 21st gift for my sister! Its so elegant and the extra finishing touches really made the gift. It was beautifully presented and at a really reasonable price. I will definately be using you again in the future and am really pleased with your service.

Anneliese

Hi Sonia,

I just wanted to say 'Thanks for doing the bracelet for my daughter'.

She loves the bracelet and hadn't noticed the 'daughter' tag until she'd been wearing it for a couple of hours. When she saw it,she gave me a big hug and as she thought the bracelet was even more special.

Thanks again for the great work that you put into all your jewelery.

Deborah

I just wanted to let you know that I received the bracelet today and
would like to pass on how quick and efficient the process was.

The bracelet and the packaging is lovely and I know my Niece will love
it when I give it to her on her 13th birthday !

Thank you, I would certainly recommend you to friends and family.

Kind regards

Emma

Thank you so much.
The order has just arrived and it is beautiful. All the wrapping and the card are fantastic along side the necklace. What a fabulous service you offer: Very happy and excited to give this gift to our goddaughter.

Many thanks

Ami

Purchase of products on-line:

When you make a purchase on-line you will be taken to our secure server (Sagepay) where you will be asked to provide your delivery and credit card details. All of our prices are shown in GB pounds.

We can accept payment on-line by Visa / Mastercard / Electron / Visa Debit

Once you have placed your order on-line You will receive an electronic confirmation that we have received your order.

You will receive notification of the dispatch date of your order and colour choice confirmation for handmade designer products; (tiaras, hair acessories, wedding jewellery) within 2-3 working days of placing your order.

Card security:

We are committed to ensuring the security and privacy of information given to us by our customers. We use the world renowned Sagepay system to process all payments. Your credit card details are transferred straight from your computer to Sagepays secure server using SSL encryption. Sagepay adhere to the most stringent levels of fraud screening and ensure that all of your details remain secure throughout the entire transaction.

Privacy

We are committed to protect your privacy. We will NOT pass your details onto any third parties. Your information will be stored securely and will only be used by us to process your order, to communicate with you about your order and to contact you with a newsletter once a month with special offers and product updates. If you do not wish to receive this newsletter you can unsubscribe to this service.

Returns Policy:

Damaged / Faulty items:

In the unlikely event that your order is damaged or faulty in any way when it reaches you please contact us within 7 days of receipt by email sales@lovelulabula.com or telephone us on: 01344 560525 and return the order to us in its original packaging. We will arrange to replace it immediately.

Unsuitable items:

In the unlikely event that the gift that you've chosen is not suitable for the person that you've chosen it for please contact us within 14 days of receipt of order by email: sales@lovelulabula.com or by phone on: 01344 560525. Once we have received your order back in its original condition with all of the litte extras that were included with the gift; the birthday card / occasion card, gift box, free gift, little prayer book, prayer cards etc. we will then refund or exchange the gift for you. We regret that we cannot refund carriage charges and we do not offer free returns postage. Customers returning unsuitable items must do so at their own expense.

Engraved items:

We regret that we cannot refund items that have been engraved with a customers message - (engraving is only available on Silver lockets, tags and silver St. Christophers).

Returns policy - Designer Products :

All of the designer accessories (tiaras, hair accessories, wedding jewellery) on our website are handmade to your own specifications and therefore cannot be refunded or exchanged. Handmade items are exempt from the ‘Distance Selling Regulations’. For more information please visit the Office of Fair Trading website or contact us by email: sales@lovelulabula.com or by phone: 01344 560525

Delivery:

All orders will be delivered by Royal Mail first class recorded delivery which will require a signature upon arrival. If you need guaranteed urgent delivery please choose the Special delivery option which is guranteed by Royal Mail.

Delivery Charges:

UK Recorded delivery – Royal Mail First Class Recorded delivery usually 1 – 2 days £3.99 - order is not insured

(This is not recommended for valuable or urgent orders). Suitable for hair accessories and smaller orders. On rare occasions parcels can take up to 15 days to be delivered by Royal Mail. Ruffles Accessories cannot be held responsible for non delivery of recorded delivery items.

UK Special delivery - Guaranteed delivery 1 working day - includes insurance £7.99 (This service only guarantees weekday deliveries and does not guarantee Saturday delivery).

Guaranteed Saturday delivery - (Special delivery guaranteed for Saturday delivery) £9.959

Europe and Rest of the World - International signed for by Royal Mail. £8.95 - £12.99

Delivery times:

Late or lost deliveries –

In the event that your order is lost /delayed in the post please contact us either by email: sales@lovelulabula.com or on: 01344 560525 and we will track your order with Royal Mail. We regret that we cannot be held resposible for items that are lost in the post using Royal Mail recorded delivery- if you would like to insure your order please choose UK - Special delivery service.

We hope that we have covered any questions that you may have...if you do have any further questions please do contact us...we look forward to making your on-line shopping experience a wonderul one!

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