Buying With Confidence
WONDERFUL DESIGNS...EXCELLENT CUSTOMER SERVICE:
We are passionate about our designs and the service that we offer and we want
you to be absolutely delighted with your purchase/s...
If you have any questions about our dispatch times, or our designs, maybe you would like a different combination of charms on a necklace / bracelet that you can't find on the website, maybe you need a gift very urgently, whatever your query we are always happy to help either before or after your purchase...
please email us: email@example.com
phone us: 01344 560525
if the lines are busy please do leave us a message and we will call you back asap.
We love our designs and we are sure that you will love them too...
However, in the unlikely event that you are not happy with your purchase for ay reason please contact us by email: firstname.lastname@example.org within 7 days of receipt of order and we will be happy to refund (excluding carriage charges) or exchange your purchase. We regret that we cannot offer a full refund on personalised engraved orders or handmade tiaras / hair accessories that have been made to your own specifications. Return carriage must be paid when you return items to us with proof of posting - as unfortunately we do not offer a free returns service and cannot refund orders until they are received back here.
EARRINGS: We cannot exchange or refund earrings if unsuitable due to hygiene reasons. We can exchange earrings if faulty.
See our terms and conditions page for full refund / exchange information or contact: email@example.com
Whatever you are looking for; Christening gifts, First Holy Communion gifts, Confirmation gifts, birthday gifts, Christmas gifts we have an amazing collection of keepsake jewellery gifts that will amaze you. Gifts that can be engraved with your message to create truly unique, keepsake gifts...
We are a UK business and our prices aree shown in £ (GBP).
If you have any questions at all - We are happy to help you both before and after your purchase - we pride ourselves on our prompt, friendly service - if you have any questions at all about any aspect of ordering your gift or accessories, if you need to discuss delivery timescale, would like some help choosing the perfect gift, or would like to discuss some design ideas please do get in touch with us - we want you to be confident that you are choosing the perfect gift or accessories and we are here to help you...
quickest way By email: firstname.lastname@example.org
By Phone: 01344 560525
Delivery & dispatch times: Our usual dispatch time is 1 - 2 working days for jewellery orders - if your order is urgent please do let us know and we will do our best to dispatch it quickly for you. Unfortunately due to the nature of our designs we cannot offer next day delivery. We can arrange for urgent delivery after dispatch by Royal Mail Special Delivery.
Lula Bula - Excellent designer products and exemplory customer service - what to expect from us:
We treat EVERY order as a priority so that you can be assured you will receive a perfect product as quickly as possible! We will always do our best to make sure that your shopping experience when purchasing any items from our website is absolutely faultless - from the time of ordering until the time that your order is delivered. If there is anything that we can help you with at any stage we are happy to do so.
We hope that you will agree with our customers; that we have the perfect products and offer a customer service that is second to none, here are some emails that we've received...
You will receive notification of the dispatch date of your order and colour choice confirmation for handmade designer products; (tiaras, hair acessories, wedding jewellery) within 2-3 working days of placing your order.
just thought would drop you a line to thank you for the quick turn around of this item and also how pleased I was with the necklace to see my 8 year old Grand daughters face when she opened it and saw the personalised message engraved on the heart was lovely .once again thank you for your effort in making sure this gift was received in time and I look forward to shopping with you in the future. Carolyn
I received the circlet today and I just had to write to thank you for it, it is perfect and we are delighted with it, it is exactly what I wanted and my daughter is made up with the necklace and prayer book, it is a lovely touch. I wish all internet shopping was as good as this!!!
Again, many thanks
I just wanted to let you know that my friend absolutely loved her 40th birthday necklace, she was blown away by it's beauty, and the way it was all presented in the little box, and the birthday card with her name on it too, and the little message in the lid of the box, she was almost in tears when thanking me for such a beautiful gift, and I had great pleasure in telling her how fantastic you were in helping me with the Sapphire crystal, she is very impressed, so I just wanted to let you know, and to say thank you to you once again, one of my nieces will be 18 in November, so I know where I will be coming for her present. If only all companies were as caring and fantastic as yours.
Maureen - Wales
Thank you so much.
The order has just arrived and it is beautiful. All the wrapping and the card are fantastic along side the necklace. What a fabulous service you offer: Very happy and excited to give this gift to our goddaughter.
I just wanted to let you know that I received the bracelet today and
would like to pass on how quick and efficient the process was.
The bracelet and the packaging is lovely and I know my Niece will love
it when I give it to her on her 13th birthday !
Thank you, I would certainly recommend you to friends and family.
Lula Bula do it again!!! Second time I have used your company at short notice and you've come up trumps for me. Remembered how prompt you were in sending me my daughters Confirmation gift and sure enough ordered Monday night and you got it here for today (Thursday) in time for the party this evening - at what I consider a small cost. The presentation again was perfect and I knew I wouldn't have to worry about wrapping paper or a card as it was all included. As I said before it's these special touches that make your company stand out. A big, big thank you.' Nicola'
Dear Lula Bula
I would just like to thank you for the 21st birthday bracelet that I had ordered for my friends birthday. I was impressed with the quick delivery and found the customer service outstanding. Emails were sent regulary to keep me up to date and the date and time of arrival was spot on.
The gift itself was beautiful and the little extras really made the gift that extra bit special. I can't wait to give this to my friend, I feel her reaction will be the same as mine.
Impressed customer, Lisa
Dear Lula Bula,
I just wanted to drop you an email to say, yet again, how pleased my daughter was with her 21st Birthday pendant. She received many large and expensive presents, but said, she did not wish to offend me, but the best present she received was the necklace from her brother. It was made extra special by the personalised card too.Thank you so much for your excellent service and personalised extra special gifts.
Best wishes - Patricia
Thank you soooo much for sending the order through promptly. I'm really pleased with the product, the speed and all the lovely little touches you add makes it perfect!! Can't wait to give it to my friend.Thanks alot for your excellent customer service,beautiful craftsmanship and for making it all so easy!! I will be recommending you to everyone I know!! And I'll definitely be coming back to shop with LulaBula (also LOVE the name!!).
Huge thanks again
I recieved my ordet today and am so so pleased i couldnt of asked for a better 21st gift for my sister! Its so elegant and the extra finishing touches really made the gift. It was beautifully presented and at a really reasonable price. I will definately be using you again in the future and am really pleased with your service.
I just wanted to say 'Thanks for doing the bracelet for my daughter'.
She loves the bracelet and hadn't noticed the 'daughter' tag until she'd been wearing it for a couple of hours. When she saw it,she gave me a big hug and as she thought the bracelet was even more special.
Thanks again for the great work that you put into all your jewelery.