Dispatch Information
Dispatch is currently within 1 - 2 days
Orders with personalised engraving are currently dispatched within
approx 5 - 6 working days
If you experience any problems placing an order with us on-line or if you need a gift urgently or have any questions at all
please email sales@lovelulabula.com
Or phone: 01344 560525
Payment: We can take payment on-line or via Paypal or through our Sagepay secure payment server for all credit / debit card payments on-line or over the phone: 01344 560525
We are a UK company and our prices are in GBP.
Dispatch questions or urgently needed orders: If you have any questions about dispatch times or need your order urgently please do let us know - either in the comments box when you place your order or by email: sales@lovelulabula.com
DESIGN QUESTIONS: If you would like to discuss any design ideas for tiaras or jewellery please contact our designer, Sonia Walton by email: sonia@lovelulabula.com
We love our designs and we are sure that you will love them too...
REFUNDS POLICY:
In the unlikely event that you find that the accessories that you have purchased are not suitable please contact us by email: sales@lovelulabula.com within 7 days of receipt of order and we will be happy to refund (excluding carriage charges) or exchange your purchase. We regret that we cannot offer a full refund on personalised engraved orders or handmade tiaras and for hygiene reasons we cannot refund earrings. Return carriage must be paid with proof of posting - as unfortunately we do not offer a free returns service.
Handmade designer tiaras and hair accessories: Please allow approx 10 days for our designer tiaras and hair accessories.
Due to the personalised nature of our designs we cannot arrange for next day delivery, however we can arrange for dispatch the day after you have placed your order with us and recommend special delivery / saturday special delivery for guranteed delivery by Royal Mail.
Delivery after dispatch:
UK 2nd class Recorded delivery : APPROX delivery time: 2 - 3 days after dispatch - NOT SUITABLE FOR URGENT ORDERS or for tiara orders.
UK 1st class Recorded delivery : APPROX delivery time: 1 - 2 days after dispatch - NOT SUITABLE FOR URGENT ORDERS
UK Special delivery: Urgent delivery by Royal Mail (£7.99) - SUITABLE FOR URGENT & VALUABLE ORDERS - DELIVERY GUARANTEED THE DAY AFTER DISPATCH BY ROYAL MAIL.
International orders:
International (EU) delivery: Destination dependant - usual delivery within 7 days.
International (outside of EU): £12.50 - £15.00) dependant upon destination - usual delivery approx 10 working days.
Unfortunately due to circumstances out of our control we cannot guarantee delivery times to international destinations. Delivery relies on customs clearance within the country that the parcel is being sent to.
We recommend Special delivery carriage (£7.99) for all urgent and valuable orders to guarantee urgent delivery by Royal Mail. Due to the personalised nature of our designs we cannot offer next day delivery.
If you have any questions about how quickly we can arrange for your order to be dispatched please email us: sales@lovelulabula.com - we will be happy to give you a dispatch date.