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Business Terms & Conditions & Frequently asked questions:
Ruffles Accessories
Tel: 01344 457843
email: sales@lovelulabula.com
Delivery times:
Our current dispatch time is 2 - 3 working days for jewellery orders - if your order is urgent please do let us know and we will do our best to dispatch it quickly for you.
Lula Bula - Excellent designer products and exemplory customer service - what to expect from us:
We pride ourselves on our innovative, gorgeous designs and on our excellent customer service - if you need to speak to us about anything from product design to despatch dates we are here to help you either by phone on: 01344 457843 or by email: sales@lovelulabula.com .
We treat EVERY order as a priority so that you can be assured you will receive a perfect product as quickly as possible! We will always do our best to make sure that your shopping experience when purchasing any items from our website is absolutely faultless - from the time of ordering until the time that your order is delivered. If there is anything that we can help you with at any stage we are happy to do so - we now even offer free handcrafted gift cards, gift boxes that can be personalised and wrapping paper - FREE OF CHARGE with every gift ordered - so that when you receive the gorgeous gift from us in the post you will be able to sign the card and wrap up the gift without any expense and without leaving the comfort of your own home! We can even arrange to send it straight out to the lucky person that you've bought it for if you would like us to!!
We hope that you will agree with our customers; that we have the perfect products and offer the most excellent service the internet has ever seen!!
Customer comments:
Dear Lula Bula
Thank you for the bracelet - another very happy customer and receipient - nice to be able to give something that is so lovely and unique a present to treasure, also the attention to detail with the box, wrapping and card.
Thank you again.
Julie
I would just like to say how happy i am with my purchase. I think the service has been excellent- friendly and good value for money. I will definately shop with again for the next special occasion.
Many thanks
Gemma
Many thanks
Gemma
Copyright:
All of the designs, products, images and website content are the property of Ruffles Accessories. Any infringement of our copyright will be vigorously pursued.
Delivery times:
Our current dispatch time is 2 - 3 working days for jewellery orders - if your order is urgent please do let us know and we will do our best to dispatch it quickly for you.
Gift purchases:
Birthdays / Christmas / Holy Communion / Confirmation / Christening / Bridesmaid's gifts etc.
Normal dispatch for gift orders is 2 - 3 working days, if you do need urgent dispatch please just let us know by adding a comment in the comment box on-line and choose the special delivery carriage option for guaranteed delivery by Royal Mail. If you need delivery on a Saturday please choose the Saturday Special delivery option (£7.95)
Once Orders are dispatched please allow up to 3 days for recorded delivery and next day delivery if you have selected Special delivery / Saturday Special delivery.
Alternative delivery during postal strikes:
During Royal Mail Postal Strikes we offer the option of DHL Economy Service - which includeds insurance in Transit to all UK destinations - £6.95 delivery after despatch is 1 - 3 days.
Tiaras:
Our tiaras are handmade to order – please allow 2 - 3 weeks for delivery of handmade items (If you need your order dispatched urgently please let us know and we will be happy to help you.) When you place your order we will contact you with a despatch date.
Free wire / crystal / pearl colour samples - available to UK customers only. When you are chossing the design/s that you would like we are happy to send out colour samples to match your wedding colours so that you can be assured that your accessories will be made in the perfect colour combination/s for you.
Hair Accessories; hair pins, hair combs, hair vines:
Our hair accessory collections are handmade to order - please allow 2 - 3 weeks for delivery (If you need your order despatched urgently please let us know and we will be happy to help you.) When you place your order we will contact you with a despatch date.
Wedding jewellery:
For wedding jewellery that is handmade to order - please allow 2 - 3 weeks for delivery (If you need your order despatched urgently please let us know and we will be happy to do all we can to meet your deadline.) When you place your order we will contact you with a despatch date.
Wedding jewellery in our bridesmaid's gifts section can usually be dispatched within 2 - 3 working days - if you do need anything urgently please do contact us - we are always happy to help you!
Flower girl dresses / bridesmaids dresses:
Usual delivery of our dress collection is within 7 working days. Once we have received your order we will confirm that the sizes that you've ordered are in stock ready for despatch, if any of the sizes are out of stock you will be given an estimated delivery date and the option to cancel the order or to proceed with the order if you have enough time to wait for delivery before your wedding day.
Returns: Any returns of bridesmaids dresses / flower girls dresses must be made within 7 days of receipt of the order and returned items must be in perfect, unworn condition, in their original packaging for an exchange or a full refund (excluding carriage charges) to be made.
Exchanges £6.95 carriage charge: It is important that you measure your little girl/s accurately to choose the correct sizes to avoid retunr postage charges - we show exact measurements of each dress with every design and are happy to offer any help that you need with choosing the perfect fit. In the event of an exchange being needed the dress must be returned to us unworn and in perfect re-saleable condition in it's original packaging. Return postage costs must be paid by the customer (recorded delivery or special delivery is recommended as we cannot exchange or refund dresses that are missing in the post). We will then arrange for an alternative choice of size to be sent out to you straight from Perfume River - the design company. There is an exchage carriage charge of £6.95.
Refund of dresses:
In the event of a refund being needed for a dress the necklace received as a free gift with each dress must also be returned in perfect condition with the dress - or the £15.00 value of the necklace will be deducted from the dress refund value. Where the tiara offer has been purchased at a reduced price - the £10.00 discount offered with the purchase of the dress will be deducted from the refund value.
Purchase of products on-line:
Once you have placed your order on-line You will receive an electronic confirmation that we have received your order.
- You will receive notification of the despatch date of your order and colour choice confirmation within 2-3 working days of placing your order.
Purchase of products off-line:
Alterntively we can take you order by phone on: 01344 457843 or by email: sales@lovelulabula.com .
Once we have received your order you will receive a copy of your invoice and despatch date. We can accept payment over the phone by credit / debit card or by cheque (GBP) posted to us at the above address. Please allow 7 days before despatch for cheque clearance.
Payment:
When you make a purchase on-line you will be taken to a secure server where you will be asked to provide your delivery and credit card details. All of our prices are shown in GB pounds.
If you would rather pay by credit card over the phone we are happy to take payment on: 01344 457843.
Card security:
We are committed to ensuring the security and privacy of information given to us by our customers. We use the world renowned Protx system to process all payments. Your credit card details are transferred straight from your computer to Protx’s secure server using SSL encryption. Protx adhere to the most stringent levels of fraud screening and ensure that all of your details remain secure throughout the entire transaction.
All orders will be delivered by Royal Mail first class recorded delivery which will require a signature upon arrival. If you need guaranteed urgent delivery please choose the Special delivery option which is guranteed by Royal Mail.
Delivery Charges:
UK Recorded delivery – Royal Mail First Class Recorded delivery usually 1 – 2 days £2.95 - order is not insured
(This is not recommended for valuable or urgent orders). Suitable for hair accessories and smaller orders. On rare occasions parcels can take up to 15 days to be delivered by Royal Mail. Ruffles Accessories cannot be held responsible for non delivery of recorded delivery items.
UK dress delivery £6.95
UK Special delivery - Guaranteed delivery 1 working day - includes insurance £4.95 (This service only guarantees weekday deliveries and does not guarantee Saturday delivery).
Guaranteed Saturday delivery - (Specail delivery guaranteed for Saturday delivery) £7.95
During postal strikes we can offer a DHL Courier delivery service - £6.95 - which includes insurance in transit to all UK destinations and delivery within 1 - 3 days after despatch.
Europe and Rest of the World - International signed for by Royal Mail. £7.95 - £10.00
Delivery times:
Late or lost deliveries –
In the event that your order is lost /delayed in the post please contact us either by email: sales@lovelulabula.com or on: 01344 457843 and we will give you the delivery number to track with your local post office. We regret that we cannot be held resposible for items that are lost in the post using Royal Mail recorded delivery- if you would like to insure your order please choose UK - Special delivery service.
Packaging:
All items are beautifully gift packaged in our signature ‘Lula Bula’ boxes at no extra charge.
Returns Policy:
Damaged / Faulty items:
In the unlikely event that your order is damaged or faulty in any way when it reaches you please contact us immediately by email or telephone and return the order to us in its original packaging within seven days of receipt. We will arrange to replace it to the value of your purchase. We regret that we cannot refund the return postage costs.
Returns policy - Designer Products :
All of the designer accessories on our website are handmade to your own specifications and therefore cannot be refunded or exchanged. Handmade items are exempt from the ‘Distance Selling Regulations’. For more information please visit the Office of Fair Trading website.
Choosing colours:
Once you have chosen which items you would like to have designed for you it’s time to choose your colours – there is no extra charge for making any of our designs in your own colour combinations – choose as many as you want!To make the whole process easier we are happy to send you a colour chart or colour samples so that you can match them to your colour scheme. For samples please email: sonia@lovelulabula.co.uk or phone: 01344 457843. If you can't see the colours/ materials that you need in your design in our list please contact us as we are always happy to source colours to match any colour scheme.
Wire:
*Sterling Silver / Silver Plated / Gold plated / *Lacquered gold wire use of these options sometimes has an extra charge.
Swarovski crystals:
Clear / Clear (ab) / Winter white / Opal , Metallic Silver, Shades of pink: ( Rose / Light rose / Rose alabaster ) Shades of purple: ( Light amethyst / Amethyst / Lilac / Tanzanite / Rich purple), Shades of blue: (Light sapphire / Sapphire / Capri blue / Aquamarine / Turquoise / Blue Zircon) Shades of brown / gold: (Light Colorado topaz (antique gold), Smoked topaz, Golden shadow / Copper crystal), Shades of Green: (Olivine / Peridot / Emerald / Pacific opal / Tourmaline / Erinite / Chrysolite). Spring shades: Lemon yellow / Light Peach , Shades of red: ( Siam red / Light siam red / Ruby / Garnet). Black (jet) / Shadow crystal (light grey) / Black diamond (charcoal grey), Autumn shades:(Burgundy /Indian red /Smoked topaz, Antique gold, Topaz (orange), Light topaz (yellow).
Swarovski crystals pearls / faux pearls.
Ivory / White / Dusky pink /
Semi-precious stones : Clear crystals quartz, Rose quartz, Mother of pearl, Aquamarine, Blue topaz, Turqoiuse, Blue lace agate, Citrine, Amethyst, Cape amethyst, Soo chow jade, Green adventurine, Peridot, Tiger’s eye.
We can also source other colours / beads / crystals / semi-precious stones / ventian / Glass hearts for you at no extra charge – we hope that we’ve thought of everything to help you and to make your choice of the perfect accessories as easy as possible– let us know if there is anything else that you need that we haven’t thought of!
Frequently asked questions:
Can I have other colour combinations in a design? – Yes, you can choose any colour combination/s that you would like at no extra charge.
When I place my order how do I let the designer know the colours that I’ve chosen? Please list any special requests or colours choices in the comments box when you place your order - alternatively email our designer sonia@lovelulabula.com to discuss any design / colour requirements.
How will I know what colours to choose? – We are happy to send out a selection of suitable samples to match your chosen colour scheme so that you can choose exactly the right combination.
How will I know that the tiara will fit me? - Every tiara band is handmade with tiara wire and is flexible so not only will it fit any size head (from child to adult) but it will also be easy for the hair stylist to position on the day. Each tiara has a loop at each end of the base for Kirby grips / pins to be positioned.
Will the tiaras fit younger bridesmaids? Yes, the tiara bands are flexible to fit even the smallest bridesmaid. For very little bridesmaids an alice band version of a tiara might be more suitable.
How can hair pins be positioned in my bridesmaid’s hair? – The hair pins are easily positioned in any length of hair – use two Kirby grips crossed over each other to hold firmly in place.
Can you design smaller version of the tiaras for bridesmaids? Yes, we can design smaller and less intricate versions of any of our tiaras so that your bridesmaid’s tiaras will complement your own - without stealing the limelight!
Can you re-design any of the tiaras from your collection? Yes, we are happy to re-design any of our designs if you need something changed or even if you would like us to combine ideas from different designs – anything and everything is possible!
Can you create a design from my ideas / from pictures that I've been inspired by? Commisions / Bespoke orders: If you have an idea that you would like us to work on we are happy to create a design from your ideas and email you digital pictures for your approval. We are happy to work on bespoke orders - if you would like to commission a piece of jewellery / tiara / hair accessoriy or fascinator please contact our designer.
Can you design jewellery to match my tiara just for me? - Of course we can! If you have an idea for some accessories that will match your tiara we are happy to work on some designs for you!
Can I have a longer / shorter chain with a pendant? - of course you can - sterling silver curb chains are available in 14" / 16" / 18" / 20". Sterling silver snake chains are available in: 15" / 16" / 18". Contact us and we will be happy to add a different length of chain to your order!
Will the accessories come gift wrapped? - Every accessory comes in our signature 'Lula Bula' gift box at no extra charge, our jewellery gifts come with a free handcrafted card and gift wrapping as well.
Can I return items if they aren't suitable? - Unfortunately items from our tiaras / hair accessories / designer jewellery sections cannot be returned as they are handmade to order just for you in whichever colours you have chosen.
Children's jewellery & Accessories:
Special note: The jewellery and accessories that we design for children is not suitable to be worn by children under 36 months due to small parts. It is keepsake jewellery and should only be worn with supervision or kept until the child is a suitable age.
What if I have any other questions? - We are happy to help you - we pride ourselves on our prompt, friendly service - if you have any questions about any aspect of ordering your accessories or would like to discuss some design ideas please do get in touch with Sonia on: 01344 457843 or email: sonia@lovelulabula.com
