Damaged / Faulty items:
In the unlikely event that your order is damaged or faulty in any way when it reaches you please contact us within 7 days of receipt by email email@example.com or telephone us on: 01344 560525 and return the order to us in its original packaging. We will arrange to replace it immediately.
Our bags & straps are guaranteed for 6 months from date of purchase for any manufacturer faults. They are not covered for standard wear and tear.
Caring for your bag:
We recommend that bags are not overfilled to ensure that the zips and clasps can work effectively. Our bags can be wiped clean with a damp cloth.
We regret that we cannot refund items that have been engraved with a customers message - (engraving is only available on Silver lockets, tags and silver St. Christophers).
Returns policy - Designer Products :
All of the designer accessories (tiaras, hair accessories, wedding jewellery) on our website are handmade to your own specifications and therefore cannot be refunded or exchanged. Handmade items are exempt from the ‘Distance Selling Regulations’. For more information please visit the Office of Fair Trading website or contact us by email: firstname.lastname@example.org or by phone: 01344 560525
All orders will be delivered by Royal Mail first class recorded delivery which will require a signature upon arrival. If you need guaranteed urgent delivery please choose the Special delivery option which is guaranteed by Royal Mail.
Late or lost deliveries
In the event that your order is lost /delayed in the post please contact us either by email: email@example.com or on: 01344 560525 and we will track your order with Royal Mail. We regret that we cannot be held responsible for items that are lost in the post using Royal Mail recorded delivery- if you would like to insure your order please choose UK - Special delivery service.
We hope that we have covered any questions that you may have...if you do have any further questions please do contact us...we look forward to making your on-line shopping experience a wonderul one!
Dispatch is currently within 1 - 2 days
Orders with personalised engraving are currently dispatched within approx 3 - 4 working days
If you experience any problems placing an order with us on-line or if you need a gift urgently or have any questions at all please email firstname.lastname@example.org Or phone: 01344 560525
Payment: in GBP (£)
We can take payment on-line or via Paypal or through our Sagepay secure payment server for all credit / debit card payments on-line or over the phone: 01344 560525
If you would like to discuss any design ideas for tiaras or jewellery please contact our designer, Sonia Walton by email: email@example.com
Due to the personalised nature of our designs we cannot arrange for next day delivery, however we can arrange for dispatch the day after you have placed your order with us and recommend special delivery / Saturday special delivery for guaranteed delivery by Royal Mail.
Delivery after dispatch:
UK 2nd class Recorded delivery : APPROX delivery time: 2 - 3 days after dispatch - NOT SUITABLE FOR URGENT ORDERS
UK 1st class Recorded delivery : APPROX delivery time: 1 - 2 days after dispatch - NOT SUITABLE FOR URGENT ORDERS
UK Special delivery: Urgent delivery by Royal Mail - SUITABLE FOR URGENT & VALUABLE ORDERS - DELIVERY GUARANTEED THE DAY AFTER DISPATCH BY ROYAL MAIL.
International (EU) delivery: Destination dependant - usual delivery within 7 - 10 days.
International (outside of EU): dependant upon destination - usual delivery approx 7 - 10 working days.
Unfortunately due to circumstances out of our control we cannot guarantee delivery times to international destinations. Delivery relies on customs clearance within the country that the parcel is being sent to.
We recommend Special delivery carriage for all urgent and valuable orders to guarantee urgent delivery by Royal Mail. Due to the personalised nature of our designs we cannot offer next day delivery.
If you have any questions about how quickly we can arrange for your order to be dispatched please email us: firstname.lastname@example.org - we will be happy to give you a dispatch date