Returns Policy:

Damaged / Faulty items:
In the unlikely event that your order is damaged or faulty in any way when it reaches you please contact us within 14 days of receipt by email sales@lovelulabula.com and return the order to us in its original packaging within 30 days. We will arrange to replace it immediately.

Our bags & straps are guaranteed for 3 months from the date of original purchase for any manufacturer faults.  The bags are not covered for standard wear and tear, or for damage caused by overfilling as this causes damage to zips and seams. Bags showing signs of wear will be returned without exchange.  Tassel bags & Satchel bags must be returned with their original strap (the 2cm standard strap).

Caring for your bag:

We recommend that bags are not overfilled to ensure that the zips and clasps can work effectively.  Our bags can be wiped clean with a damp cloth.

Returns:
For returns please contact us within 14 days of receipt of order by email: sales@lovelulabula.com.  Once we have received your order in its original condition with all of the little extras that were included with your purchase; the birthday card / occasion card, gift box, free gift,  we will then refund or issue an exchange.  We regret that we cannot refund carriage charges and we do not offer free returns postage.  Customers returning items must do so at their own expense. We recommend signed for post / post of posting for returns.
 


Engraved items:
We regret that we cannot refund items that have been engraved with a customers message - (engraving is only available on Silver lockets, tags and silver St. Christophers).

Returns policy - Designer Products :
All of the designer accessories (tiaras, hair accessories, wedding jewellery) on our website are handmade to your own specifications and therefore cannot be refunded or exchanged.  Handmade items are exempt from the ‘Distance Selling Regulations’.  For more information please visit the Office of Fair Trading website or contact us by email: sales@lovelulabula.com or by phone: 01344 560525

Delivery:
All orders will be delivered by Royal Mail first / second class Signed For post will require a signature upon arrival.  If you need guaranteed urgent delivery please choose the Special delivery option which is guaranteed by Royal Mail.

Missing Parcels: Orders posted by 1st / 2nd class signed for post - if not delivered within 10 working days we will replace the order and claim with Royal Mail.


Late or lost deliveries 
In the event that your order is lost /delayed in the post please contact us either by email: sales@lovelulabula.com or on: 01344 560525 and we will track your order with Royal Mail. We regret that we cannot replace / refund items that are delayed or lost in the post using Royal Mail recorded delivery until 10 working days after dispatch - if you would like to insure your order for delivery please choose UK - Special delivery service. 


We hope that we have covered any questions that you may have...if you do have any further questions please do contact us...we look forward to making your on-line shopping experience a wonderul one!

Dispatch Information
Dispatch is currently within 1 - 2 days
Orders with personalised engraving are currently dispatched within approx 3 - 4 working days
If you experience any problems placing an order with us on-line or if you need a gift urgently or have any questions at all please email sales@lovelulabula.com 


Payment: in GBP (£)
We can take payment on-line or via Paypal or through our Sagepay secure payment server for all credit / debit card payments on-line 

Design Questions
If you would like to discuss any design ideas for tiaras or jewellery please contact our designer, Sonia Walton by email: sonia@lovelulabula.com

Due to the personalised nature of our designs we cannot arrange for next day delivery, however we can arrange for dispatch the day after you have placed your order with us and recommend special delivery / Saturday special delivery for guaranteed delivery by Royal Mail.

Delivery after dispatch:

UK 2nd class Recorded delivery : APPROX delivery time: 2 - 3 days after dispatch - NOT SUITABLE FOR URGENT ORDERS 

UK 1st class Recorded delivery : APPROX delivery time: 1 - 2 days after dispatch - NOT SUITABLE FOR URGENT ORDERS

UK Special delivery: Urgent delivery by Royal Mail  - SUITABLE FOR URGENT & VALUABLE ORDERS - DELIVERY GUARANTEED THE DAY AFTER DISPATCH BY ROYAL MAIL.

International orders:

International (EU) delivery: Destination dependant - usual delivery within 7 - 10 days.

International (outside of EU): dependant upon destination - usual delivery approx 7 - 10 working days.

Unfortunately due to circumstances out of our control we cannot guarantee delivery times to international destinations. Delivery relies on customs clearance within the country that the parcel is being sent to.

We recommend Special delivery carriage for all urgent and valuable orders to guarantee urgent delivery by Royal Mail. Due to the personalised nature of our designs we cannot offer next day delivery.

If you have any questions about how quickly we can arrange for your order to be dispatched please email us: sales@lovelulabula.com - we will be happy to give you a dispatch date