Business Terms & Conditions & Frequently asked questions:
Ruffles Accessories 
Pinehill Road
RG45 7JP
Tel: 01344 560525

New Cookie Policy

New Cookie Policy:  Our website ( places cookies,(small data files), on your computer or handheld device. This is standard practice for all websites.  Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some of them collect information about browsing and purchasing trends. More information about cookies can be found on the government website.  By using and browsing our website ( , you consent to cookies being used in accordance with our policy. If you do not give permission, you must disable cookies or refrain from using the site

Delivery times:
Our current dispatch time is approx 2 - 3 working days for jewellery orders - if your order is urgent please do let us know and we will do our best to dispatch it quickly for you. Unfortunately due to the nature of our designs we cannot offer next day delivery.  (Our Special delivery carriage and UK DHL carriage options guarantee urgent delivery after dispatch.
Prices (GBP):
We are a UK business and all of our prices are shown in GBP.  For International orders please check the currency conversion for the day of purchase as your bank will convert payment of your order into your local currency.

Delivery address: Please check that the delivery address you put in is the correct address - particularly when using paypal as parcels will be dispatched to the address given on the order and carriage will be charged again for orders that need to be re-sent.
Beautiful gift packaging, card & special little gift - free of charge with every gift:
All of our jewellery gifts are beautifully gift packaged in our signature ‘Lula Bula’ boxes at no extra charge and come with a free handcrafted card which has a sterling silver and crystal charm attached (worth £8.99) as a free gift, wrapping paper and ribbon.  We can also send porders straight out to the person that you've ordred them for beautifully gift wrapped and with a handwritten message inside the card - all at no extra charge.
Lula Bula - Excellent designer products and exemplory customer service - what to expect from us:
We pride ourselves on our innovative, gorgeous designs and on our friendly, professional customer service - if you need to speak to us about anything from product design to despatch dates we are here to help you either by phone on: 01344 560525 or by email:
We treat EVERY order as a priority so that you can be assured you will receive a perfect product as quickly as possible!  We will always do our best to make sure that your shopping experience when purchasing any items from our website is absolutely faultless - from the time of ordering until the time that your order is delivered.  If there is anything that we can help you with at any stage we are happy to do so - we now even offer free handcrafted gift cards, gift boxes that can be personalised and wrapping paper - FREE OF CHARGE with every gift ordered - so that when you receive the gorgeous gift from us in the post you will be able to sign the card and wrap up the gift without any expense and without leaving the comfort of your own home!  We can even arrange to send it straight out to the lucky person that you've bought it for if you would like us to!!
We hope that you will agree with our customers; that we have the perfect products and offer the most excellent service the internet has ever seen!!
Customer comments:
Dear Lula Bula
Thank you for the bracelet - another very happy customer and receipient - nice to be able to give something that is so lovely and unique a present to treasure, also the attention to detail with the box, wrapping and card.
Thank you again.
I would just like to say how happy i am with my purchase. I think the service has been excellent- friendly and good value for money.  I will definately shop with again for the next special occasion.
Many thanks
All of the designs, products, images and website content are the property of Ruffles Accessories.  Any infringement of our copyright will be vigorously pursued.
Delivery times:
Our current dispatch time is 2 - 3 working days for jewellery orders - if your order is urgent please do let us know and we will do our best to dispatch it quickly for you. 
Gift purchases:
Birthdays / Christmas / Holy Communion / Confirmation / Christening / Bridesmaid's gifts etc.
Normal dispatch for gift orders is 1 - 2 working days, if you do need urgent dispatch please just let us know by adding a comment in the comment box on-line and choose the special delivery carriage option for guaranteed delivery by Royal Mail. If you need delivery on a Saturday please choose the Saturday Special delivery option.
Once Orders are dispatched please allow up to 3 days for recorded delivery and next day delivery if you have selected Special delivery / Saturday Special delivery.
Our tiaras are handmade to order – please allow approx 10 days for delivery of handmade items; tiaras and hair jewellery (If you need your order dispatched urgently please let us know and we will be happy to help you.) When you place your order we will contact you with a despatch date. 
Free wire / crystal / pearl colour samples - available to UK customers only. When you are chossing the design/s that you would like we are happy to send out colour samples to match your wedding colours so that you can be assured that your accessories will be made in the perfect colour combination/s for you.
Hair Accessories; hair pins, hair combs, hair vines:
Our hair accessory collections are handmade to order - please allow approx 10 days for delivery (If you need your order despatched urgently please let us know and we will be happy to help you.) When you place your order we will contact you with a despatch date. 
Wedding jewellery:
For wedding jewellery that is handmade to order - please allow 1 - 2 weeks for delivery (If you need your order despatched urgently please let us know and we will be happy to do all we can to meet your deadline.) When you place your order we will contact you with a despatch date.
Wedding jewellery in our bridesmaid's gifts section can usually be dispatched within 2 - 3 working days - if you do need anything urgently please do contact us - we are always happy to help you!
Purchase of products on-line:
We can accept payment on-line by Visa / Mastercard / Electron / Visa Debit
Once you have placed your order on-line You will receive an electronic  confirmation that we have received your order.

- You will receive notification of the dispatch date of your order and colour choice confirmation within 2-3 working days of placing your order.
We cannot take payment over the phone but can take orders over the phone if you need help with your order and then email a link for you to pay for your order on-line when you are ready.
Cancellation of order:
Once you have placed an order you will be agreeing to the terms and conditions set out on our website.  Due to the personalised nature of our products if you need to cancel your order after placing it for any reason we must recieve cancellation in writing (by email to: within 12 hours of the order being placed.  Orders that have already been dispatched can only be refunded (less the carriage charge) once they have been returned to us.
Once we have received your order you will receive a copy of your invoice and dispatch date. We can accept payment over the phone by credit / debit card or by cheque (GBP) posted to us at the above address.  Please allow 7 days before despatch for cheque clearance.
When you make a purchase on-line you will be taken to a secure server where you will be asked to provide your delivery and credit card details.  All of our prices are shown in GB pounds. 
Card security:
We are committed to ensuring the security and privacy of information given to us by our customers.  We use the world renowned Sagepay system to process all payments.  Your credit card details are transferred straight from your computer to Sagepays secure server using SSL encryption.  Sagepay adhere to the most stringent levels of fraud screening and ensure that all of your details remain secure throughout the entire transaction.
 All orders will be delivered by Royal Mail first class recorded delivery which will require a signature upon arrival.  If you need guaranteed urgent delivery please choose the Special delivery option which is guranteed by Royal Mail.
Delivery Charges:
UK Recorded delivery – Royal Mail 2nd Class Recorded delivery usually 3-5 days £3.99
UK Recorded delivery - Royal Mail 1st class Recorded delivery usually takes 1 - 2 days £4.99
(Recorded delivery is not recommended for valuable or urgent orders). Suitable for hair accessories and smaller orders.  On rare occasions parcels can take up to 15 days to be delivered by Royal Mail.
UK Special delivery - Guaranteed delivery 1 working day - includes insurance £7.99(This service only guarantees weekday deliveries and does not guarantee Saturday delivery).
Guaranteed Saturday delivery - (Special delivery guaranteed for Saturday delivery) £9.99
Europe and Rest of the World - International signed for by Royal Mail. £8.99 - £12.99
Delivery times:
Late or lost deliveries
In the event that your order is lost /delayed in the post please contact us either by email: or on: 01344 560525 and we will track your order with Royal Mail. We regret that we cannot be held resposible for items that are lost in the post using Royal Mail recorded delivery- if you would like to insure your order please choose UK - Special delivery service.
Packaging - free of charge with every gift:
All items are beautifully gift packaged in our signature ‘Lula Bula’ boxes at no extra charge and come with a free handcrafted card which has a sterling silver and crystal charm attached (worth £8.99) as a free gift, wrapping paper and ribbon.
Returns Policy:
Damaged / Faulty items:
In the unlikely event that your order is damaged or faulty in any way when it reaches you please contact us within 7 days of receipt by email or telephone us on:  01344 560525 and return the order to us. We will arrange to replace it to the value of your purchase as soon as we have received it, or arrange a full refund for you.
Unsuitable items returns procedure:
In the unlikely event that the jewellery gift that you've chosen is not suitable for the person that you've chosen it for please contact us within 7 days of receipt of order by email: or by phone on: 01344 560525
Once we have received your order back in its original condition with all of the litte extras that were included with the gift; the birthday card, gift box, free gift, little prayer book, prayer cards etc. we will then refund or exchange the gift for you.  We regret that we cannot refund carriage charges for unsuitable items. We do not offer a FREE returns option and any unsuitable items must be returned to us at the customer's expense.  We do not refund return carriage charges on unsuitable items.
Engraved items:
We regret that we cannot refund items that have been engraved with a customers message eg. Silver lockets, St. Christophers, engraved tags once they have had the chosen message engraved on the back.
Returns policy - Designer Products :
All of the designer accessories (tiaras, hair accessories, wedding jewellery) on our website are handmade to your own specifications and therefore cannot be refunded or exchanged. Handmade items are exempt from the ‘Distance Selling Regulations’.  For more information please visit the Office of Fair Trading website or contact us by email: or by phone: 01344 560525
What if I have any other questions?  - We are happy to help you - we pride ourselves on our prompt, friendly service - if you have any questions about any aspect of ordering your accessories or would like to discuss some design ideas please do get in touch with Sonia Walton, our designer by email: